Crimson enhances services to offer BPO solutions using scanners and software from Kodak Alaris

Crimson logo

Crimson logo

To augment its traditional bureau back scanning services to offer SLA[1]-based BPO[2] solutions to customers, Crimson, a document management organisation headquartered in the north west of England, has invested in Kodak Alaris’ latest production scanners and software to rationalize and refresh its whole estate of equipment.

Based on this upgrade project, Crimson will now offer transactional scanning services to customers where turnaround time and accuracy is critical. This includes processing invoices, building planning applications, day forward scanning and digitization of proof of delivery documentation.

Crimson has purchased Kodak Alaris’ flagship production scanner – the i5800 – plus dual stacker accessory, along with Capture Pro Network Edition imaging software for its main scanning centre in Leigh, Lancashire. It has also bought two Kodak i3400 scanners and connected A3 flatbeds for use on onsite scanning projects. In addition, Crimson has upgraded its production and DR[3] servers and installed a 10-gigabit Ethernet network to improve data throughput between the i5800 and its associated servers. The total IT investment to support this business transition totals £120,000.

Alastair Galbraith, Crimson’s managing director, says, “The investment in the top of the range Kodak i5800 is allowing us to not only capture images at 300 dpi without any system slow down – key for SLA work we’re bidding for where quality counts – but we’re changing how we organize and run our bureau from a personnel perspective to improve efficiency and service capability.”

Scanner speed used to be a constraining factor in the business. This has been solved by using the Kodak i5800. Galbraith explains, “The transformation has been stunning such that we’ve extended our opening times and implementing a shift system which means 10,000 extra scans per day – that’s a 20% uplift on mixed document types compared to what we were doing before.”

Originally founded in 1977 as a microfilm company, Crimson was created through the merger of two companies[4] in 2009 to become a scanning firm offering a range of capture services: paper, microfilm and heritage (book scanning). With annual sales today of around £1.5 million, Crimson employs 40 staff in England and Scotland and processes around 2 million pages per month for a range of public and private sector clients including foodservice wholesale provider, Bidvest 3663, and a dozen local authorities.

With all imaging features enabled, the Kodak i5800 Scanner is capable of processing up to 210 pages per minute – the fastest offered by Kodak Alaris – without any daily volume limitations. It comes with a height adjustable pedestal to make it comfortable for every operator and is packed with imaging features to guarantee scan quality, improve productivity and avoid misfeeds which slow the bureau operation down.

Crimson benchmarked the Kodak scanners and software against solutions from two other scanner vendors but ultimately chose Kodak Alaris given it has used its products for the past 15 years and felt the migration path for staff was that much easier.

The i5800 consolidates equipment in use and how the bureau staff work

Historically Crimson had around 10 Kodak scanners of different ages and performance classes some of which were approaching end of life. This created operational inefficiencies as there were different imaging software and application configurations per PC and each scanner type worked slightly differently, too. This meant that staff training was an issue if operators had to change from one scanner to another depending on customer workload demands.

Galbraith says, “If some-one was ill or on holiday, it would be tough to keep all 10 scanners working. The Kodak i5800 has allowed us to consolidate our equipment and given us the resilience we need as a service provider as well. Just three scanners are now in use with the oldest – a Kodak i4600 – purchased a couple of years ago.”

Staff resourcing has changed as a result. Previously the challenge was always finding skilled operators to manage the machines. However, as the i5800 can cope which such a large workload, Crimson is no longer dependent on them – the effort is made on employing ‘preparation’ staff to feed the machine and then do quality assurance. This has reduced risks to the business commercially.

Using Kodak Capture Pro Network Edition has also standardized the capture software within the firm. With no click charges, and a simple licence process allowing the load balancing between scanners or locations depending on client workload demands, Capture Pro Network Edition comes with helpful features like comprehensive indexing and auto import to speed up document processing. With the investment in new network access, staff at either of Crimson’s offices can also login to access batches and process jobs for customers as necessary.

Dual stacker accessory saves Crimson money by allowing the easy re-use of patch sheets

The purchase of the dual stacker accessory is also a key benefit. It allows Crimson to sort and reuse patch code separator sheets which saves money and is environmentally friendly. The business used to purchase 25,000 sheets every other month and therefore estimates a ROI on the stacker accessory within 12 months. Galbraith adds, “Auditing is enhanced. If you don‘t take out the sheets, paperwork won’t fit back into the clients’ boxes which means extras are returned which then raises queries about why there is a mismatch.”

The deployment of Kodak Alaris’ scanners and software gives Crimson the confidence that it’s business as usual digitization projects will be delivered on time, every time. Image accuracy is second to none and scanning response times have been boosted which allows the Crimson management team to focus on the bigger picture rather the day-to-day – namely new business development and streamlining processes even more to grow the organisation further.

-Neil

 

[1] Service Level Agreements

[2] Business Process Outsourcing

[3] Disaster recovery

[4] Hi-Scan and MTL Document Services

Document Managing for the Document Managers

As an all encompassing document management organization, TMG Document Solutions has a list of responsibilities to attend to—some of which can take up to as much as 75% of their work time. Photocopying, duplicating, packaging, shipping, organizing—it’s a process to give a firm duplicate copies of thousands of papers. What if there was a solution that didn’t require several extra and sometimes unnecessary steps. Enter Kodak Alaris’ line of KODAK departmental scanners.  

TMG Document Solutions quickly became tired of separating, photocopying, re-organizing, packaging, loading trucks, and transporting thousands of documents to their proper homes. It required external communication with the outside facilities in order to get the necessary papers where they need to go in a timely manner. With advanced technology, transitioning is made easier, and TMG can focus their attention on how they can help their clients, rather than how fast they are getting their documents back to them.

i3250_FF_torn_375x250_375X0

Utilizing a Kodak departmental scanner gave TMG the necessary tool to scan large batches of documents without worrying about page thickness or size. Different from a flatbed scanner that requires constant adjustment and human assistance, the Kodak scanner did all the work for them.

“The scanners need very little maintenance. We rarely even have to replace the feeder rollers” said Ron Peterson, Vice President of TMG Document Solutions. The transition was really a no brainer, and the overall efficiency of the company proves it works.

With the ability to recognize hundreds of pages loaded into the feeder at a time, with quick and accurate individual page scanning, and Ultrasonic Multi-feed Detection that identifies tiny gaps between documents that were unintentionally fed at the same time—it was certain that every document got scanned. With advanced settings like Multi-feed Detection, the scanner is able to identify sticky notes attached to paper, photos attached to evidence, labels on i3450_FR_375x250_375X0documents, and envelopes as multi-feeds instead of “irregular” documents.

Within just months, TMG saw improvements. Reduced costs in paper, copier toner, maintenance, labor and delivery costs—the new scanners just made everything easier. With the new system, TMG often returned boxes of the original documents with a CD featuring PDF files of the scanned documents.

Click here for more information on the success TMG had with a Kodak departmental scanner.

-Hayley

What does 200 pages per minute look like?

KODAK i1860 Scanner

KODAK i1860 Scanner for demanding production-scanning purposes.

For high volume businesses or jobs, you need a scanner that’s compatible—one that’s not only high volume, but high speed. You need the KODAK i1860 Scanner. It’s not just extremely easy to use with a color touch screen, but it’s durable and ready to work through multiple shifts of work day after day.

With the ability to scan 200 pages per minute, there’s really no job the i1860 can’t handle. With a 500-sheet feeder and indexing and patching capabilities, document management is made easy.

 

Aiding in the success of hospital records management, motor vehicle departments efficiency, medical organizations transferability, and many more, the KODAK i1860 has given companies a fast, easy, and efficient alternative to document management. Compatible with CapturePro Software, the scanner’s perfect page image processing and SuperPath paper handling gives the user unique capability to not only manage documents, but get the best quality scans without having to analyze them manually.

The usability of an adjustable height and transport as well as five different output format options gives quality scans in a timely manner—something anyone can get excited about.

Visit our Web site for more information about the KODAK i1860 Scanner or our other production scanners!

-Hayley

Skin Care Doctors find solution to paper medical records

Image_Source_Mag on infooverdrive.com Kodak Alaris

Photo source: ImageSourceMag.com

With more than 100,000 patients during the last fourteen years, Skin Care Doctors, P.A. has a large responsibility when it comes to maintaining and updating patient information and confidentiality. With that many patients, you must assume the office is filled with paper medical records. Well, thanks to the KODAK i2800 Scanner, MedCo Data and their Chart Ready Software—that is no longer the case.

Located in the Minneapolis/St. Paul, MN area, Skin Care Doctors provides several different dermatological services to its patients – medical, cosmetic, and surgical. After frustration from paper clutter, loss, and disorganization, CEO Michael Ebertz reached out to authorized Kodak Alaris reseller, MedCo Data, L.L.C.

With cumbersome paper medical records, patient care became messy, chaotic, and a hassle to transport between facilities. Taking up valuable office space, the doctors knew there was a better way to store these files — one that would take away the $20,000 cost bracket spent on courier fees. Converting nearly two million pieces of paper to a digital format was the challenge, scanning was the answer.

With MedCo Data’s innovative Chart Ready technology and two KODAK i2800 Scanners at each location where Skin Care Doctors’ patient records were stored, the conversion process began.

Chart Ready Software prepares records for digitization with barcode technology, allowing each file to be appropriately formatted and then stored in a cloud based data bank. Using KODAK i2800 Scanners gives Skin Care Doctors the greatest amount of pages scanned per minute, along with many other features to speed up the transition process.

With duplex scanning, great image quality and clarity, consistency and color stability, the i2800 scanner was the perfect solution. Flexible input and output technology gives Skin Care Doctors the ease it needs to scan all types of documents, even ID cards and embossed hard cards, quickly and efficiently.

During a six month period between December 2011 and May 2012, temporary employees scanned nearly two million pieces of paper and transitioned Skin Care Doctors to a digital system with the KODAK i2800 Scanners. Focusing on active patients primarily, and then providing the scanners for long term use as patients became more active in treatment, Skin Care Doctors was able to maintain the smooth transition process after those six months, and their practice has found minimal disruption as the scanning is made easy with the i2800.

As opposed to a sixteen week project of transferring patient information away from paper and into a digital format, the Chart Ready Software and the i2800 scanners has saved Dr. Ebertz and the practice almost twelve weeks—a time in which patient numbers never dropped and the practice never suffered. With the use of KODAK i2800 Scanners, Dr. Ebertz reports “greater satisfaction all around” for all those involved with Skin Care Doctors.

For more information, and to learn more about Skin Care Doctors’ success, click here.

-Hayley

Key words: Medical records; paper; paper records; patients; medical charts; scanner; KODAK scanner; conversion; scanning; cloud; data bank; duplex scanning; Skin Care;

AIIM reports on SharePoint 2013–“Clouding the Issues”

SharePointGraph

Most often used for medium and large corporations, SharePoint’s features are widely popular among businesses with a lot of employees with needs to collaborate and archive documents. However, with new and user-friendly features, SharePoint 2013 is really perfect for any large corporation or small-to-medium-size business—giving everyone something they need.

In this study conducted by AIIM, underwritten by Kodak Alaris, 57% of the participating organizations  report that SharePoint is used by more than half of their employees on an active basis—accessing content at least twice a week. In a recent ECM report, file shares are deemed the repository of choice for those files still in progress. Through progress measurement, users reported that SharePoint is doing the job it’s supposed to and that projects are moving along as planned, while only a few reported that a project has not gained success.

More than half of organizations reported only one version is currently in use, however, 60% of the largest organizations reported to support two or more live versions of SharePoint.

Though each version brought improvements to the platform, active users would like to suggest that Microsoft create an easier upgrade process for new feature improvements.

For SharePoint 2013, an improved search and metadata-based navigation system seems to be the most popular, which stands up to many other e-commerce based web sites currently in popular use. Closer integration between many of Microsoft’s programs such as Lync, Outlook, and Exchange proves to be a point of great loyalty for consumers. Always considered by Microsoft as a platform rather than an application, SharePoint encourages its users to explore the capabilities the program has to offer.

For more information on Microsoft SharePoint and this AIIM research, download our white paper

Key words: SharePoint; collaborate; document; document management; content; Microsoft; Kodak Alaris; AIIM; cloud; progress management;

Kodak Alaris expands into China

Recently, Kodak Alaris took another step forward by completing the transition of its business in China from Eastman Kodak Company. It was an exciting day for our customers, consumers, partners, and employees because we added a significant country with great opportunities.

The following video was recorded at the media conference that Kodak Alaris held with dozens of Chinese news outlets and its employees.

 

China is a very important market for Kodak Alaris’ global strategy and our leaders have a lot of experience with the Chinese market.  For example, I’ve been traveling to China since 1997 and have seen it grow much during that time.

How significant is China and why is it critical for Kodak Alaris’ long-term growth?

  • China is home to more than 1.3 billion people (wow) and poised to be become the biggest economy in the world
    • Its consumer spending is expected to reach $6.18 trillion USD annually by 2020
  • DI has significant customers in China
  • China is our second largest country by employee presence
  • China is the main site for scanner manufacturing

Today, Kodak Alaris is a leading vendor of choice in China due to our reputation of product performance and durability.

I am proud to have China as a new entity for our company.

Dolores

Kodak Alaris' day 1 media event in Beijing, China -- July 2014

Here are some pictures from our “Day 1″ celebration event in Beijing, China.

A deeper view into our KODAK i2000-Series Scanners

Do you need powerful, robust scanning solution for your business?  Our KODAK i2000-Series Scanners might be just what you are seeking.

The KODAK i2400 Scanner with built-in Smart Touch functionality lets you capture, manage, process, and deliver PDFs and other file formats — automating processes that previously were time-consuming. So basically, you can complete even the most time-consuming jobs with great ease and in a timely manner.

What does this mean? You will be more efficient, better equipped and ready for anything that needs scanning, and your customers will be happy with the quality.

Even for interoffice use, the Smart Touch allows pre-programming, so if there’s a consistent job that is processed—the easy programming will make this task as easy as hitting a button. Saving all settings, file-dropping location, and output method—you don’t have to do a thing after the first time around.

With an extendable output tray and flexible paper handling, you can scan anything from a single piece of white paper to embossed hard surface cards. With the 50-sheet feeder and over 4,000 daily duty cycle, and perfect page image processing, your time consuming and hefty scanning jobs will become a thing of the past.

i2600

With all the features of the i2400 and more, the KODAK i2600 Scanner delivers speeds up to 50 pages per minute with a 75-page paper feeder.  The i2600 Scanner is sure to meet many companies’ needs. An adjustable self-storing output tray adjusts to all kinds of paper and cards, so your work consists of pressing the Smart Touch button—the scanner takes care of the rest.

With easy collaboration, the i2600 gives opportunity for central access, or multiple outlets. But with the i2600, all the alterations come from your desktop, so it’s easy to change settings, locations, file output and more without being right next to the scanner. Ideal for companies with multiple offices, this scanner is sure to give you exactly what you need, for a still reasonable price.

i2800 and i2900

As it only gets better as the numbers go up two more times.  The KODAK i2800 Scanner and the KODAK i2900 Scanner give you more for your money — higher page-per-minute performance all with the same great features as the i2400 and i2600.

For a full list of features, check out the KODAK i2000-Series desktop scanners page on Kodak Alaris’ web site!

Hayley