Innovating with the environment in mind

leaf-boatMinimizing environmental impacts through product assessment and design has been a longstanding commitment for Kodak Alaris’ Document Imaging business.

An example of our dedication is our recent membership with the Green Electronics Council after it expanded its EPEAT (Electronic Product Environmental Assessment Tool) Registry system to include imaging equipment.  Kodak Alaris quickly seized the opportunity to register 13 of its document scanners because aligning products with a consensus global rating system such as EPEAT is important.  It helps our customers recognize environmental performance and satisfy sustainable public procurement policies.

The EPEAT system rates products on a lifecycle basis, addressing the elimination of toxic substances, the use of recycled and recyclable materials, their design for recycling, product longevity, energy efficiency, corporate performance and packaging, among other criteria.

Businesses we work with, such as service providers and government agencies, require innovative products that meet specific environmental standards and deliver a positive impact for their organization and customers.  The EPEAT Registry demonstrates Kodak Alaris’ commitment to the design of environmentally friendly, sustainable products that are more durable, efficient, and long-lasting.

Visit the EPEAT web site to learn more about our registration.

Happy Earth Day!


Big Efficiencies Through Automated Mail Processing

If you’re reading this, you’ve likely been faced with some common troubles that go hand-in-hand with processing input from conventional mailrooms. Paper-based mail is sorted, read and distributed several times during the processing workflow. Correspondence gets lost or is sorted incorrectly. Content must be manually entered or exchanged to another system. These inadequacies, among others, can cause headaches for receiving and processing input from customers.


Fortunately, it doesn’t have to be this way. Through innovative technologies and process improvements, mail processing is becoming more automated, which allows mid-size and large businesses to realize a level of efficiency they haven’t experienced in the past through conventional mailrooms.


Today’s most efficient mailroom processes and solutions apply dynamic, self-regulating classification methods for all document types and forms. Through groundbreaking Artificial Intelligence technologies, content capture is becoming faster and more accurate for businesses. It’s commonly known that input from digital communication channels (email, social networks, etc.) can be easily sorted, classified, distributed and fully processed, but these new technologies are allowing for paper-based input to realize a similar level of efficiency.


These process improvements and system integrations are allowing organizations to improve their overall ECM (Enterprise Content Management) systems. Using dynamic AI technology, text patterns and context can be recognized and processed regardless of communication platform, making response and management faster and more accurate.


Customer inquiries, revisions to master data, management and organization of claims, customer history management and order processing are all areas that can benefit greatly from automation. Faster processing with more accurate results means greater overall efficiency. Great overall efficiency means happier customers.

A future of winning together — Ralf Gerbershagen, CEO, Kodak Alaris

This is an exciting week for me as I begin my new responsibilities.  I am honored to lead a billion-dollar startup company that has so much growth opportunity.  Kodak Alaris’ great customer profile, strong teams, profitable products and solutions, and fresh start make it an incredible company.

To our customers, thank you for trusting Kodak Alaris with your business.  Your loyalty means everything to us.  It fuels success for both your business and ours, and we look forward to engaging with you more.

For some background about me, my passions include driving long-term growth by way of innovation, empowerment, and accountability.  And those passions are behind everything I want to do for Kodak Alaris and our customers to enable success for all.

During the next few months, I will begin travelling to meet with customers, partners, distributors, suppliers, and employees.  I welcome your questions and comments, so please write to me at if you would like to connect.  I value open and honest communication.

We have much to be proud of during our seven months as Kodak Alaris and, at the same time, much to accomplish.  I’m excited about our future of winning together.  Thank you for your ongoing support.  We are honored to work with you now and for many years to come.


Do you need ‘group therapy’ at AIIM14?  

Group Therapy round table at AIIM Conference 2014Saying that organizations are under pressure to streamline their business processes to make them more economical, faster, and more automated is a pretty universal statement.  Sounds familiar to you, right?  However, how does this pressure align with today and tomorrow’s exploding volume and variety of communication channels—Tweets, e-mails, and more?  Also, how are organizations handling customers’ growing expectations to receive an instant response regardless of the communication channel that they choose?

If these are challenges that you face, and you’re at AIIM Conference 2014 (#AIIM14), we invite you to discuss and learn how to conquer both optimized business processes and customer experiences during Kodak Alaris’ “Group Therapy” round table.

Our learning objectives and key takeaways for the session include the following

  • Intersections of business processes and customer communication workflows you need to monitor
  • Best practices for addressing multi-channel communication needs
  • Selection criteria for solutions automating customer interactions involving business transactions

Kodak Alaris’ WW Director Strategic Planning and Market Intelligence, Petra Beck, will host the discussion on Thursday, April 3 from 10:30 to 11:00 a.m.

If you aren’t able to attend the round table while you’re at AIIM or because you did not attend the conference, stay tuned for a summary of the discussion shortly after the conference.  We will post it on this blog.

Do you have any questions about this topic or the session?  Hope to see you there.


Kodak Alaris Holdings Limited’s first CEO

Ralf_Gerbershagen_profileToday Steven Ross, Kodak Alaris Holdings Limited’s Interim Chairman, publicly welcomed our first Chief Executive Officer (CEO), Ralf Gerbershagen.  It is my pleasure to welcome Ralf.  His appointment adds to our strong team as he possesses a wealth of talent and expertise as well as a perspective that will help to drive our business. This is an exciting announcement for our new company.

Thank you.  Your loyalty drives our success
Dolores Kruchten

Kodak Alaris Holdings Limited business update from Steven Ross:

I am pleased to announce that Ralf Gerbershagen will join Kodak Alaris Holdings Limited as CEO on Tuesday, April 1, 2014. He will report to me in my role as Interim Chairman of Kodak Alaris. He will assist in finalising the new board structure, and continue our transformation required to take the business forward.

Ralf joins us from Motorola Mobility—currently part of Google—where he held several leadership positions including Managing Director Motorola Germany GmbH and VP & General Manager Motorola Mobility Europe. Ralf started his professional career at Siemens where he was in charge of the Passive Components business in Europe, Latin America, and Asia. He holds a degree in general electronics and computer science from Bingen University.

He is on the board of directors at the American Chamber of Commerce in Germany; the board of BITKOM, the IT and telecomm industry association; and is a member of the CeBIT advisory board—the world’s largest IT trade fair.

Ralf’s considerable business knowledge and leadership experience combined with Kodak Alaris’ strong resources and management talent position us well to lead the development of breakthrough products and services that you expect from the diverse Kodak Alaris businesses.

He will be based in the UK at Hemel Hempstead. Gary Fisher, Kodak Alaris Interim Human Resources Director; Phil Gibbons, Kodak Alaris Chief Financial Officer; Dolores Kruchten, President, Kodak Alaris’ Document Imaging division; and Dennis Olbrich, President, Kodak Alaris’ Personalized Imaging division, will report to Ralf.

I hope that you will have an opportunity to meet with Ralf in the near future. He has tremendous enthusiasm for the business and a deep commitment to fostering success for and with our customers.

Thank you for your ongoing support. We are honored to work with you now and for many years to come.

Yours Sincerely,

Steven Ross
Chairman, Kodak Alaris Holdings Limited

Equifax SVP shares how to drive business impact via impactful analytics

Michael Koukounas

Michael Koukounas–Equifax

I had the pleasure of seeing Michael Koukounas—senior vice president of global scoring and analytics leader at Equifax—at Global Directions where he talked about analytics. At the conference, he discussed his six steps to a successful analytic and the four key elements that drive strong, impactful analytics. This guidance is important because—like Michael stressed—many people start with the data…“looking for gold in all the noise.” Let’s see if you agree with his points.

For those of you who are not familiar with Equifax, they are a consumer credit reporting agency.

Here are Michael’s six steps. I recommend reading his full presentation to get even more detail.

  1. Define the business problem
  2. Determine the touch points where the analytics will have the most impact
  3. Understand the constraints and challenges for taking actions based on the results of those analytics at each touch point
  4. Understand the data that is available at these touch points given the constraints
  5. Design the analytics based on the data and implementation constraints you are not willing to change or do not have time to change
  6. Conduct the analytics—and based on the results—either refine the analytic or implement the recommendations

Michael’s four basic elements for analytics included the following.

  • Data: Easy and efficient access to relevant data.
  • Industry expertise: Industry knowledge to understand the customer problems to be solved and the data and analytical techniques to be used. Otherwise, there is a steep and costly learning curve.
  • Analytical design and implementation: The ability to bring solutions to market and to make these solutions reliable and easy to use and to deliver them to the right place at the right time.
  • Analytical talent: The ability to attract and retain talent with seep analytical expertise in math, statistics, and operations research.

So…what are your thoughts on Michael’s six steps and four basic elements? Is there anything missing? Should something be modified?

Use this link if you would like to download Michael’s presentation (and others from Global Directions) for free. He also did an interview with SearchCIO that you can read or watch.


Behind the scenes as Global Directions ’13 kicks off in D.C.

Wow! This Sunday was dedicated to keynoter prep, final setup, and the kickoff of Global Directions ’13.  It was full of activity!

Beyond the normal needs–pipe and drape, AV checks, etc.–the keynoters for day one (September 23) arrived throughout the afternoon to run through their presentations and to meet with Michael Hickins from The Wall Street Journal before he moderates the panel discussion.  After watching segments of the content, attendees will be in for a great deal of true thought leadership.

The first person to the stage Sunday was Document Imaging President, Dolores Kruchten.  On Monday, she’ll deliver her opening remarks, welcome Ray Kurzweil and the other keynote presenters as well as unveil a video that captures the future her business.  (By the way, stay tuned to @KodakDI and use hashtag #GD13 for up-to-date coverage from the event.)

Here’s a picture of Dolores as she runs through what she will share with attendees on Monday.  (Why is she carrying a conductor’s baton?  Read tomorrow’s blog to find out.)

We have a loaded, thought provoking first day planned.  Where else can you find Ray Kurzweil and executives from Google, IBM,, and Microsoft all in one place?


Click here for the full agenda (

The next executive who prepared was Umesh Vemuri, Head of Enterprise Federal Sales Engineering at Google.

Umesh was followed by Steve Fox, Director of Azure at Microsoft, and then’s Chief Enterprise Strategy Officer, Bruce Richardson.


After each had a chance to rehearse, Michael Hickins joined to discuss the plan for the keynote panel discussion.  That will be an exciting hour for attendees.  I’m really looking forward to what they have to say about information management, cloud, and other business topics.


Stay tuned.  The conference has just begun.


P.S.: Here are some additional setup photos from today to provide a few more behind the scenes sneak peeks.


Just hours from now, hundreds of attendees will watch executives take the stage to discuss current and future business solutions.  Can’t wait!


Kodak Alaris and other exhibitors are setting up in the hall to demo and share information about their offerings.


Cranel – Versitec is an exhibitor at Global Directions this year.  They are also providing water as a sponsor.  Feeling thirsty?


Ray Kurzweil’s “How to create a mind” will be given out to select attendees.  In this book, Kurzweil discusses the reverse engineering of the human brain to create even more intelligent machines.