About Brennan Terry

Kodak Alaris Document Imaging's Digital Marketing Manager & Chief Blogger by day...music addict the rest of the time.

What’s Save Your Photos Day and why is it on September 27?

Photo source: SaveYourPhotos.org

Source: SaveYourPhotos.org

Unfortunately, every year natural disasters and fires cause hardships globally.  Irreplaceable family photos are among the many treasures that are unexpectedly lost in these events.  But, how can people safeguard their valuable memories?

To raise awareness about photograph and document preservation and accident preparedness, Save Your Photos Day was established by the Save Your Photos Alliance.  You can use www.SaveYourPhotos.org as a resource to learn about preservation, recovery, restoration, reunifications, and more.  If you would like to attend one of the scheduled events on September 27, click here to see if you are near one of this year’s locations.

For some communities, Save Your Photos Day takes place all year.  The National Disaster Photo Rescue – a member of the Save Your Photos Alliance – was born from the aftermath of a tornado that devastated Joplin, MO in May 2011.  The organization has an ongoing project that rescues and returns photos, documents, and other personal memorabilia to their owners.  Already they have indexed and stored more than 35,000 photographs and other documents – successfully returning about half of the items.

To help support the effort in Joplin, Kodak Alaris and E-Z Photo Scan donated a KODAK Picture Saver Scanning System PS50 with the associated software, accessories, and a PC as well as a Kodak legal-size flatbed scanner.  This video is from a news conference that helped bring attention to National Disaster Photo Rescue’s mission and Save Your Photos Day.

Kodak Alaris is committed to providing the market’s leading capture and information management solutions.  Click here to purchase or rent a KODAK Picture Saver Scanning System.

In case you are wondering why Save Your Photos Day is held in September, it’s because that is National Photo Rescue month in the U.S.  So…how will you participate this year?  Feel free to share by commenting on our blog whether or not you are in the U.S.

-Brennan

Photo source: SaveYourPhotosDay.org

6 tips for implementing a browser-based, thin-client capture system

Kodak_Alaris_Kodak_ScanMate_broswer-based_thin-client_capture_solutionBrowser-based capture systems take advantage of the cost efficiencies that Web technologies offer – which is why they are becoming more popular.  It is a solution that can enable an organization to more effectively process paper (forms with and without barcodes, checks, etc.) and hard cards right in their line-of-business application and reduce infrastructure support costs.  However, what do you need to know before selecting a solution?

Here are six tips that will provide a better outcome.

  • Select a true, browser-based application
    • OR scan enable an existing browser based application
    • OR build your own browser based application
  • Choose a scanner that was designed to easily connect to browser-based applications
  • Avoid more expensive PC requirements by choosing a scanner with onboard image processing so that no desktop software is needed
  • Build what is right for your organization by purchasing a fully licensed scanner with a software development kit (SDK) to write and enable browser-based capture applications
  • Sidestep support requirements for installation, upgrades, maintenance with a near zero-footprint  solution and onboard image processing
  • Select a system that will deliver critical transaction information to the right place at the right time using the right process

As they should, many organizations are cost conscious when it comes to a new solution.  An added benefit of cloud-based, thin-client capture is that some solutions require minimal to no software on users’ PCs.  IT managers love that aspect because they do not need to purchase more expensive machines to run software.

To make the setup of a browser-based, thin-client capture system simple, Kodak Alaris offers a solution that includes our KODAK ScanMate i1180 Scanner (with built-in image processing) and KODAK Info Input Solution (a true, browser-based application) and ECM® Captiva® Cloud Toolkit (included with our ScanMate i1180).

Are you familiar with the EMC® Captiva® Cloud Toolkit?  It enables scanning from browser-based applications within virtual environments. Here’s a quick look at what the benefits that the Cloud Toolkit offers.

  • Easy to deploy and maintain as there is no need to download application components to enable browser based scanning
  • Great compatibility by leveraging industry standard Web services to ensure every Web browser and Web development environment will work
  • Makes scanning as easy as printing by giving the developer full programmatic control over every aspect of the scanning process
  • Leverages the power of the ISIS driver which comes bundled with the ScanMate i1180 Scanner

Hopefully this blog provided you with helpful guidance.  Do you have any questions about what else would be needed for the proper integration of a browser-based, thin-client capture system?

-Brennan

Are face-to-face customer service experiences helping or hurting your reputation?

A customer service representative helps uses a Kodak ScanMate i1150 Scanner to quickly and easily capture customer information.

A customer service representative helps uses a Kodak ScanMate i1150 Scanner to quickly and easily capture customer information.

Do you strive for superior customer service?  Of course you do.  Most organizations have this as a tracked goal – especially if they have any face-to-face service opportunities – and it’s not easy to achieve.

Whether it’s an in-person transaction at a registration desk, city hall or municipal government office, medical location (hospital, clinic, dentist, etc.), insurance office, or another similar point of contact, customer service that drives satisfaction and loyalty is critical to building a positive reputation.  This is true for organizations of all sizes.

To provide the best experience for customers and to effectively enable service representatives, we have developed a solution (our Kodak ScanMate i1150 Scanner) that helps to:

  • Strengthen relationships with each customer by enabling the service representative to pay more attention and maintain their interaction with the customer rather than turning away or walking away for “technology” processes.
  • Address the customer’s questions and process the transaction quickly and efficiently without being rushed or frazzled.  Our solution includes a “transaction mode” that adds a burst of speed to each scanning job.
  • The built-in card ledge makes it easy to keep track of important documents during transactions.

    The built-in card ledge makes it easy to keep track of important documents during transactions.

    Keep track of all materials (papers, ID cards, insurance and medical documents, etc.) during the transaction.  The organization needs a complete and accurate record to process the transaction without having to follow up on additional requests.  Our built-in card ledge helps keep important cards and papers from getting lost or “misfiled.”

  • Maintain a pleasant customer service environment with an uncluttered, quiet location that allows access to all business needs right at the service representative’s fingertips.  We’ve made this possible via a solution with a compact footprint that is “whisper” quiet.
  • Get critical transaction information to the right place and the right process at the right time with our Smart Touch feature.

With the right solution, providing superior customer service is easier.  It also helps to improve the service representative’s daily job experience.  Of course a significant benefit for the organization is that the number of transactions per day increases.

Learn about our solution and feel free to post any questions that you have below.

Brennan

Why IT managers will love the ScanMate i1180 Scanner

“I want to extract information quickly and efficiently from my documents…with my current computer and infrastructure.”  Does that sound like a statement that you would hear from an internal customer?  If it does, you know that there is a list of challenges that go along with such a request.

To fulfill the need of your customers, we have created a new offering called the KODAK ScanMate i1180 Scanner – which represents our next generation of intelligence for scanners.

The ScanMate i1180 delivers the following benefits and features.

  • Avoid high-level PC requirements with Embedded Image Processing (Perfect Page image enhancement algorithms are now performed in the scanner)
  • Minimize support requirements for installation, upgrades, maintenance (easy to deploy and maintain)
  • Connect to browser-based applications with ease  
  • Manage documents better with barcode reading to enable applications to be more intelligent and efficient
  • Prevent document damage via Intelligent Document Protection (determines when damage might occur and stops the scanner before the user can take action)
  • Save space with a compact design
  • Enjoy “whisper” quiet operation
  • Take advantage of advanced Web technologies while minimizing support and infrastructure costs
  • Make scanning as easy as printing with full programmatic control over every aspect of the scanning process
  • Use browser-based capture systems to take advantage of the cost efficiencies of web technologies
  • Build your own browser-based application (with EMC® Captiva® Cloud Toolkit connectivity) by leveraging industry standard web services to ensure every web browser and web development environment will work

Our mission is to get the right information to the right place at the right time to maximize value.  I’m sure that your knowledge workers will appreciate being able to streamline processes and more easily keep up with the dynamically changing workflows.

-Brennan

Only a state as big as Texas could hold Kodak Alaris’ channel partner meeting

I had the pleasure of attending Kodak Alaris’ first two-day Channel Partner Conference for the Latin America, U.S., and Canada regions.  The event may have been in San Antonio, but it was anything but dry.  The presentation topics included updates about our new company, the latest information from marketing and branding, as well as in-depth training sessions for our hottest technologies and solutions.   So much information was shared that one partner Tweeted, “Only a state as big as Texas could hold the 2014 Channel Meeting.”  Indeed.  It was an excellent display of our strength as part of a one-billion dollar startup company with a 125-year history.

In fact, the conference’s theme was “stronger than ever.”  So, in addition to hearing why Kodak Alaris and its partners reflect that theme, everyone received equipped gym bags.  Who is ready for the treadmill followed by a quick tennis match?

On day one, Kodak Alaris’ leadership shared its updated vision with attendees: “Getting the right information to the right place at the right time to maximize value.”  Attendees heard from Kodak Alaris’ first CEO, Ralf Gerbershagen as well as President, Dolores Kruchten; General Manager, Tony Barbeau; Chief Marketing Officer, Tim Palmer; Regional Business Manager for Latin America, Cassio Vaquero; Regional Business Manager for the United States and Canada, Russell Hunt; and Software and Solutions General Manager, Rod Hughes.

Day two was also full of action for attendees with a dynamic keynote speaker and numerous educational opportunities.  Plus, there was a fast-paced award ceremony to recognize top performers at the end of the day.

I’m sending out a big thank you to our sponsors, Cranel Imaging Versitec and NewWave, for their support this year.  Also, many thanks to our terrific exhibitors this year that were featured during scheduled times and breaks.  That group included Parascript, Cranel Imaging Versitec, Kofax, DocuWare, EMC Corporation, Filebound, Ingram Micro Inc., NewWave, and Tech Data Corporation. If you are a channel partner who was unable to attend this year, I’m including some pictures from the event.  Enjoy.

Kodak Alaris' Regional Business Managers (Cassio Vaquero and Russell Hunt) kickoff the company's first Channel Partner Conference for U.S., Canada, Latin America.

Kodak Alaris’ Regional Business Managers (Cassio Vaquero and Russell Hunt) kickoff the company’s first Channel Partner Conference for U.S., Canada, Latin America.

"A future of winning together for Kodak Alaris and partners," says Chief Executive Officer Ralf Gerbershagen as he meets with channel partners for the first time.

“A future of winning together for Kodak Alaris and partners,” says Chief Executive Officer Ralf Gerbershagen as he meets with channel partners for the first time.

 

Kodak Alaris' President, Dolores Kruchten, presents to channel partners about the business on day one of the conference.

Kodak Alaris’ President, Dolores Kruchten, presents to channel partners about the business on day one of the conference.

 

Kodak Alaris' Chief Marketing Officer, Tim Palmer, talks about marketing, social media, and branding specific to the company and its partners.

Kodak Alaris’ Chief Marketing Officer, Tim Palmer, talks about marketing, social media, and branding specific to the company and its partners.

 

Kodak Alaris' GM, Tony Barbeau, presents on Document Imaging's current and future portfolio with partners in San Antonio.

Kodak Alaris’ GM, Tony Barbeau, presents on Document Imaging’s current and future portfolio with partners in San Antonio.

 

Kodak Alaris' Regional Business Manager for Latin America, Cassio Vaquero, updates partners about progress in 2013 and 2014.   Behind him is a photo of his very strong team.

Kodak Alaris’ Regional Business Manager for Latin America, Cassio Vaquero, updates partners about progress in 2013 and 2014. Behind him is a photo of his very strong team.

 

Russell_Hunt_Kodak_Alaris

Kodak Alaris’ Regional Business Manager for the U.S. and Canada, Russell Hunt, presents to partners in San Antonio, Texas.

 

Kodak Alaris' Software & Solutions GM, Rod Hughes, shares his portion of the portfolio and its future with partners.

Kodak Alaris’ Software & Solutions GM, Rod Hughes, shares his portion of the portfolio and its future with partners.

As you can imagine, a lot of work goes into making conferences like this happen.  Thanks to a whole team of Kodak Alaris employees and vendors who made the event a productive, memorable experience.  Here are a couple of pictures from behind the scenes as the team put the final touches in place on Sunday.

The setup crew puts finishing touches on the stage before Kodak Alaris' leaders start their dress rehearsals.

The setup crew puts finishing touches on the stage before Kodak Alaris’ leaders start their dress rehearsals.

Kodak Alaris' audio and video support team standby as executives practice their presentations.

Kodak Alaris’ audio and video support team standby as executives practice their presentations.

 

Kodak Alaris' Chief Event Officer, Megan Alekson (right), reviews logistics with a vendor while Kathy Raschiatore (seated) works on executive calendars.

Kodak Alaris’ Chief Event Officer, Megan Alekson (right), reviews logistics with a vendor while Kathy Raschiatore (seated) works on executive calendars.

See y’all at the Channel Partner Conference in 2015 or before!

-Brennan

Speed + Accuracy = Satisfied Customers!

In today’s modern enterprise business landscape, implementing a strong formula for success is key to optimizing the customer’s overall experience when interacting with that business.  It’s crucial to have accurate, consistent, and compliant communication.  Furthermore, fast and efficient communications are expected from today’s “always on” customers.

The adoption and proliferation of digital communications, customers’ expectations have grown to unprecedented levels in this area of business. Unfortunately, this means these expectations of speed and efficiency are often the same regardless of the communication medium or channel with which they reach out to a business. This can cause some headaches when trying to match digital speeds for conventional, paper-based channels and documents.

Most organizations receive inbound communications via at least four channels (plus telephone) with multiple content types per channel. These channels typically differ greatly when it comes to customer response times and process efficiencies. In a recent study by Kodak Alaris and AIIM, organizations admitted to vast improvement needs based on communication and input channel:

How would you rate the speed of response from your organization when customers use the following channels? (N=260)

CEM_speed_of_response_WP_Kodak_Alaris

Adopting sound processes and gaining efficiencies through the implementation of modern technology can help your business stay at the cutting edge and meet these high customer expectations. Once all communications channels are integrated, and transactional, customer and content systems are interconnected, efficiency techniques and process improvements can be applied to enhance productivity, but more importantly to improve the overall customer experience.

Want to read more about this topic?  Download the free study by Kodak Alaris and AIIM.

What will help you manage the “document storm?”

Document Storm Kodak Alaris

Does your document storm look like this?

Are you in one of the many types of work teams that struggle to manage an overwhelming amount of paper—what we call the “document storm?”  If you are, I’d like your feedback.

It’s pretty well known that insurance companies, government agencies, and healthcare facilities face a continuous flow of paper documents—enough to flood business processes and impede the flow of critical information.  What bullets out of this list do you find critical for your organization when looking for a solution?

  • Achieve consistent throughput at 200 and 300 dpi, in bitonal and color
  • Combine walk-up ease of use, one touch scanning, comprehensive software capabilities and simplified integration within new or existing document management processes for a complete information management solution
  • Cost -effectively automate document capture and management
  • Doesn’t make you choose between speed and quality for scanning documents
  • Enables users to be free to focus on more important tasks to help grow their businesses
  • Works seamlessly with asset management software
  • Features a dashboard that makes monitoring the scanners’ status and performance a simple task
  • Users can register, install, configure, and maintain scanners, as well as diagnose and troubleshoot remotely with easy-to-access scanner logs

So…what out of this list matters to you and what doesn’t?  I’d like to hear your thoughts on what you need to fight back…or, to keep with the theme, brave the storm.

-Brennan