Are you ready to Perform Automatic Business Processes with Advanced Insight?

Consistently, new technologies are introduced to increase business effectiveness and automatic business processes with improved insight are such an advancement. Thanks to scripted, rule-based workflows, content entry has gotten a whole lot easier.

Think about simple data with simple data entry. It is unrecognized and it has no meaning. When it’s captured, the process to understanding has begun.

The data can then be classified so it turns into information where important components are identified, and that can be used in transactions. When complete, data has transformed into information and then knowledge for the organization to improve their understanding.

As demonstrated in the chart below, the process of data being captured to becoming understood knowledge, leads you through the transformation from Enterprise Content Management to Customer Experience Management. This means that you are taking the information from a company view and understanding how it will be utilized to benefit customers and their needs—which drives customer loyalty.

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As another example, social media is data and companies are able to discover useful information to help maintain relationships and business partnerships—providing power to see concerns, complements, as well as feedback.

Using this methodology—Intelligent Document Understanding—will make your business more competitive.

For more information on Intelligent Document Understanding and automatic business processes and advanced insight, download our whitepaper.

Hayley

Stay organized via document classification

Want to be better organized to be more effective?  Classifying your documents is an important step to take. At work, you may have folders filled with papers pertaining to a certain topic neatly filled away into a labeled folder. Even on your computer you classify different documents and place them into their correct “folders.”

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Intelligent Document Understanding takes these differences in documents and sorts them into four different classification methods.

  • Symbolic: The easiest and most accurate method, which usually features barcodes. It typically is used with paper or fax documents but not e-mail.
  • Graphics-based document analytics: This method classifies the documents based on their appearance but not what the text actually says. This is typically used for invoices or semi-structured documents.
  • Graphics-and text-based keyword combined: This process lacks much flexibility, but can classify a bit more than the previous method.  It looks at the graphics (appearance) and can see that it is an invoice; however it also will pick up on keywords in the document such as “car repair” and place it into the correct folder.
  • Full, text-based document analytics: This is the newest method which also is the most complex yet versatile of the four. It can classify all text-based documents which range from paper, e-mails and social media.

There are also three “classes” of documents in which the different methods follow to arrange the documents.

  • Unstructured: Simple and no variability, typically documents that have an unknown page layout with variable content. Typically these are correspondence or mailrooms.
  • Semi-Structured: These are documents such as invoices, which are the same types of document but vary with information. These typically have an unknown page layout with tabular data.
  • Structured: These documents are very complex and vary a lot. They have a fixed page layout and consistent, defined content.  Examples of structured documents are applications, benefit forms or checks.

 

Do you have any questions about document classification?  Read more about this topic in our whitepaper.

Nikole

P.S.: Visit our Web site to learn about KODAK Info Activate Solution to see how is can activate your information and ignite your workflow.

Do you enable document collaboration?

How do you pass documents to your peers? You’d probably send an attachment in an email, or maybe even deliver it in person as a printed file.  Okay…probably not that last one unless you sit next to them. Don’t do either of those—instead, share it. If your organization practices intelligent document understanding, there will be a content management system that allows you to virtually share your documents via online platforms.

How is this different than an attachment in an email? Its home base is the Web—meaning people with access to it, can edit it right there and it will save automatically.

With sites like Microsoft SharePoint, Box, and Alfresco you’re able to create, share, manage, and automatically update documents in one easy-to-use place.

Oh, and they can be secure. There are online document sharing forums that allow you to initiate online collaboration, sync files, and manage viewers or writers with simple button clicks. Need to access the files anywhere through a simple and secure link? Through tracking and management functions, access to user activity files is available and you’re always getting the most current version of the document.

For easy and reliable collaboration, programs like this are your best bet. They are practical, powerful, and offer a variety of benefits to users.

Image credit: av2.com

Image credit: av2.com

Other programs, like Microsoft SharePoint, also give you options for document sharing and collaboration.  With built-in compatibility for Outlook and Project, SharePoint provides easy options for messaging and communication.

Have you seen our KODAK Info Activate Solution software?  It delivers business benefits and efficiencies because it functions inside of Microsoft SharePoint.  You gain all the benefits of using this powerful integration and collaboration platform.

Document sharing enables employees to create a more dynamic and productive working environment—after all, it’s part of the “digital age.” With these programs, organizations can ensure secure and accurate collaboration between team members around the world.

For more information about document sharing or collaboration, download our whitepaper.

Integration of new information sources  

With modern technology continuously expanding, there are numerous ways to receive information – both structured and unstructured. Today, paper documents and mail are becoming outdated as sources such as social media, mobile apps, and Web sites take over in volume and significance.

These new information sources are known as “big data,” and they are explosively increasing.  Big data gives businesses more data that is available to be analyzed, which in return makes for better decision making.

However, many businesses find these sources to be “chaotic or difficult to manage,” according to AIIM’s report titled “State of the ECM Industry 2011.”  Paper documents are easy for businesses and organizations to manage because they are easily organized through a capture system.  But how does one organize a Tweet, e-mail, Web document, and a phone call all about the same thing?

For example, say you get in a car accident. You would take a picture on your Smartphone of the damage, call your insurance agency to explain what happened, e-mail the photos from your Smartphone, and depending on how you feel about your insurance company’s service, you might Tweet about your experience.

 

ImageThe insurance agency must then manually enter all of that data you provided to them into a unique customer claim case folder – which can be very tedious and time consuming.  Ultimately, this work will provide the insurance agency with instant photos of the case, instant communication with the customer, and overall details about the claim straight from the scene.

Businesses that are able to expand (and manage) their information sources with the proper solution will find that big data does not have to be time consuming and frustrating, but overall very rewarding.

 

Do you have any questions about multi-source integration?  Read more about this topic in our whitepaper.

Nikole

 

Speed + Accuracy = Satisfied Customers!

In today’s modern enterprise business landscape, implementing a strong formula for success is key to optimizing the customer’s overall experience when interacting with that business.  It’s crucial to have accurate, consistent, and compliant communication.  Furthermore, fast and efficient communications are expected from today’s “always on” customers.

The adoption and proliferation of digital communications, customers’ expectations have grown to unprecedented levels in this area of business. Unfortunately, this means these expectations of speed and efficiency are often the same regardless of the communication medium or channel with which they reach out to a business. This can cause some headaches when trying to match digital speeds for conventional, paper-based channels and documents.

Most organizations receive inbound communications via at least four channels (plus telephone) with multiple content types per channel. These channels typically differ greatly when it comes to customer response times and process efficiencies. In a recent study by Kodak Alaris and AIIM, organizations admitted to vast improvement needs based on communication and input channel:

How would you rate the speed of response from your organization when customers use the following channels? (N=260)

CEM_speed_of_response_WP_Kodak_Alaris

Adopting sound processes and gaining efficiencies through the implementation of modern technology can help your business stay at the cutting edge and meet these high customer expectations. Once all communications channels are integrated, and transactional, customer and content systems are interconnected, efficiency techniques and process improvements can be applied to enhance productivity, but more importantly to improve the overall customer experience.

Want to read more about this topic?  Download the free study by Kodak Alaris and AIIM.