An excellent, 4 out of 5-star solution for scanning documents in front of customers

The built-in card ledge makes it easy to keep track of important documents during transactions.

The built-in card ledge makes it easy to keep track of important documents during transactions.

This week, PCMag.com’s M. David Stone posted a review on the KODAK ScanMate i1150 Scanner.  What did he say about our solution that was specifically created for customer-facing business transactions, where an employee needs to scan documents as part of a business process?  By the way, people in these jobs are typically interacting with customers and need to keep the transaction moving to reduce wait times and increase customer satisfaction.

  • The i1150 received an “excellent” 4 out or 5 rating
  • Pros: Duplexer (two-sided scanning). 50-sheet automatic document feeder. LCD shows profile names for one-button scanning. Fast.
  • Cons: Limited to only nine predefined scan definitions. Comes without application programs.

David’s bottom line statement for the ScanMate i1150 said, “The KODAK ScanMate i1150 is an impressively capable scanner, with extras ranging from boosted scan speed for the first 10 pages, to showing profile names on its LCD for one-button scanning.”  Wow!

Did you know that a majority of transactions involve 10 or fewer documents? That’s why the i1150 features a special Transaction Mode — enabling 60 percent faster capture speed for the first 10 pages.

Read David’s full review of the KODAK ScanMate i1150 Scanner on PCMag.com.

-Brennan

P.S. Visit us online if you would like to learn more about how the KODAK ScanMate i1150 Scanner can accelerate your processes with seamless technology so you can focus on your customers.

Crimson enhances services to offer BPO solutions using scanners and software from Kodak Alaris

Crimson logo

Crimson logo

To augment its traditional bureau back scanning services to offer SLA[1]-based BPO[2] solutions to customers, Crimson, a document management organisation headquartered in the north west of England, has invested in Kodak Alaris’ latest production scanners and software to rationalize and refresh its whole estate of equipment.

Based on this upgrade project, Crimson will now offer transactional scanning services to customers where turnaround time and accuracy is critical. This includes processing invoices, building planning applications, day forward scanning and digitization of proof of delivery documentation.

Crimson has purchased Kodak Alaris’ flagship production scanner – the i5800 – plus dual stacker accessory, along with Capture Pro Network Edition imaging software for its main scanning centre in Leigh, Lancashire. It has also bought two Kodak i3400 scanners and connected A3 flatbeds for use on onsite scanning projects. In addition, Crimson has upgraded its production and DR[3] servers and installed a 10-gigabit Ethernet network to improve data throughput between the i5800 and its associated servers. The total IT investment to support this business transition totals £120,000.

Alastair Galbraith, Crimson’s managing director, says, “The investment in the top of the range Kodak i5800 is allowing us to not only capture images at 300 dpi without any system slow down – key for SLA work we’re bidding for where quality counts – but we’re changing how we organize and run our bureau from a personnel perspective to improve efficiency and service capability.”

Scanner speed used to be a constraining factor in the business. This has been solved by using the Kodak i5800. Galbraith explains, “The transformation has been stunning such that we’ve extended our opening times and implementing a shift system which means 10,000 extra scans per day – that’s a 20% uplift on mixed document types compared to what we were doing before.”

Originally founded in 1977 as a microfilm company, Crimson was created through the merger of two companies[4] in 2009 to become a scanning firm offering a range of capture services: paper, microfilm and heritage (book scanning). With annual sales today of around £1.5 million, Crimson employs 40 staff in England and Scotland and processes around 2 million pages per month for a range of public and private sector clients including foodservice wholesale provider, Bidvest 3663, and a dozen local authorities.

With all imaging features enabled, the Kodak i5800 Scanner is capable of processing up to 210 pages per minute – the fastest offered by Kodak Alaris – without any daily volume limitations. It comes with a height adjustable pedestal to make it comfortable for every operator and is packed with imaging features to guarantee scan quality, improve productivity and avoid misfeeds which slow the bureau operation down.

Crimson benchmarked the Kodak scanners and software against solutions from two other scanner vendors but ultimately chose Kodak Alaris given it has used its products for the past 15 years and felt the migration path for staff was that much easier.

The i5800 consolidates equipment in use and how the bureau staff work

Historically Crimson had around 10 Kodak scanners of different ages and performance classes some of which were approaching end of life. This created operational inefficiencies as there were different imaging software and application configurations per PC and each scanner type worked slightly differently, too. This meant that staff training was an issue if operators had to change from one scanner to another depending on customer workload demands.

Galbraith says, “If some-one was ill or on holiday, it would be tough to keep all 10 scanners working. The Kodak i5800 has allowed us to consolidate our equipment and given us the resilience we need as a service provider as well. Just three scanners are now in use with the oldest – a Kodak i4600 – purchased a couple of years ago.”

Staff resourcing has changed as a result. Previously the challenge was always finding skilled operators to manage the machines. However, as the i5800 can cope which such a large workload, Crimson is no longer dependent on them – the effort is made on employing ‘preparation’ staff to feed the machine and then do quality assurance. This has reduced risks to the business commercially.

Using Kodak Capture Pro Network Edition has also standardized the capture software within the firm. With no click charges, and a simple licence process allowing the load balancing between scanners or locations depending on client workload demands, Capture Pro Network Edition comes with helpful features like comprehensive indexing and auto import to speed up document processing. With the investment in new network access, staff at either of Crimson’s offices can also login to access batches and process jobs for customers as necessary.

Dual stacker accessory saves Crimson money by allowing the easy re-use of patch sheets

The purchase of the dual stacker accessory is also a key benefit. It allows Crimson to sort and reuse patch code separator sheets which saves money and is environmentally friendly. The business used to purchase 25,000 sheets every other month and therefore estimates a ROI on the stacker accessory within 12 months. Galbraith adds, “Auditing is enhanced. If you don‘t take out the sheets, paperwork won’t fit back into the clients’ boxes which means extras are returned which then raises queries about why there is a mismatch.”

The deployment of Kodak Alaris’ scanners and software gives Crimson the confidence that it’s business as usual digitization projects will be delivered on time, every time. Image accuracy is second to none and scanning response times have been boosted which allows the Crimson management team to focus on the bigger picture rather the day-to-day – namely new business development and streamlining processes even more to grow the organisation further.

-Neil

 

[1] Service Level Agreements

[2] Business Process Outsourcing

[3] Disaster recovery

[4] Hi-Scan and MTL Document Services

Document Managing for the Document Managers

As an all encompassing document management organization, TMG Document Solutions has a list of responsibilities to attend to—some of which can take up to as much as 75% of their work time. Photocopying, duplicating, packaging, shipping, organizing—it’s a process to give a firm duplicate copies of thousands of papers. What if there was a solution that didn’t require several extra and sometimes unnecessary steps. Enter Kodak Alaris’ line of KODAK departmental scanners.  

TMG Document Solutions quickly became tired of separating, photocopying, re-organizing, packaging, loading trucks, and transporting thousands of documents to their proper homes. It required external communication with the outside facilities in order to get the necessary papers where they need to go in a timely manner. With advanced technology, transitioning is made easier, and TMG can focus their attention on how they can help their clients, rather than how fast they are getting their documents back to them.

i3250_FF_torn_375x250_375X0

Utilizing a Kodak departmental scanner gave TMG the necessary tool to scan large batches of documents without worrying about page thickness or size. Different from a flatbed scanner that requires constant adjustment and human assistance, the Kodak scanner did all the work for them.

“The scanners need very little maintenance. We rarely even have to replace the feeder rollers” said Ron Peterson, Vice President of TMG Document Solutions. The transition was really a no brainer, and the overall efficiency of the company proves it works.

With the ability to recognize hundreds of pages loaded into the feeder at a time, with quick and accurate individual page scanning, and Ultrasonic Multi-feed Detection that identifies tiny gaps between documents that were unintentionally fed at the same time—it was certain that every document got scanned. With advanced settings like Multi-feed Detection, the scanner is able to identify sticky notes attached to paper, photos attached to evidence, labels on i3450_FR_375x250_375X0documents, and envelopes as multi-feeds instead of “irregular” documents.

Within just months, TMG saw improvements. Reduced costs in paper, copier toner, maintenance, labor and delivery costs—the new scanners just made everything easier. With the new system, TMG often returned boxes of the original documents with a CD featuring PDF files of the scanned documents.

Click here for more information on the success TMG had with a Kodak departmental scanner.

-Hayley

What does 200 pages per minute look like?

KODAK i1860 Scanner

KODAK i1860 Scanner for demanding production-scanning purposes.

For high volume businesses or jobs, you need a scanner that’s compatible—one that’s not only high volume, but high speed. You need the KODAK i1860 Scanner. It’s not just extremely easy to use with a color touch screen, but it’s durable and ready to work through multiple shifts of work day after day.

With the ability to scan 200 pages per minute, there’s really no job the i1860 can’t handle. With a 500-sheet feeder and indexing and patching capabilities, document management is made easy.

 

Aiding in the success of hospital records management, motor vehicle departments efficiency, medical organizations transferability, and many more, the KODAK i1860 has given companies a fast, easy, and efficient alternative to document management. Compatible with CapturePro Software, the scanner’s perfect page image processing and SuperPath paper handling gives the user unique capability to not only manage documents, but get the best quality scans without having to analyze them manually.

The usability of an adjustable height and transport as well as five different output format options gives quality scans in a timely manner—something anyone can get excited about.

Visit our Web site for more information about the KODAK i1860 Scanner or our other production scanners!

-Hayley

AIIM reports on SharePoint 2013–“Clouding the Issues”

SharePointGraph

Most often used for medium and large corporations, SharePoint’s features are widely popular among businesses with a lot of employees with needs to collaborate and archive documents. However, with new and user-friendly features, SharePoint 2013 is really perfect for any large corporation or small-to-medium-size business—giving everyone something they need.

In this study conducted by AIIM, underwritten by Kodak Alaris, 57% of the participating organizations  report that SharePoint is used by more than half of their employees on an active basis—accessing content at least twice a week. In a recent ECM report, file shares are deemed the repository of choice for those files still in progress. Through progress measurement, users reported that SharePoint is doing the job it’s supposed to and that projects are moving along as planned, while only a few reported that a project has not gained success.

More than half of organizations reported only one version is currently in use, however, 60% of the largest organizations reported to support two or more live versions of SharePoint.

Though each version brought improvements to the platform, active users would like to suggest that Microsoft create an easier upgrade process for new feature improvements.

For SharePoint 2013, an improved search and metadata-based navigation system seems to be the most popular, which stands up to many other e-commerce based web sites currently in popular use. Closer integration between many of Microsoft’s programs such as Lync, Outlook, and Exchange proves to be a point of great loyalty for consumers. Always considered by Microsoft as a platform rather than an application, SharePoint encourages its users to explore the capabilities the program has to offer.

For more information on Microsoft SharePoint and this AIIM research, download our white paper

Key words: SharePoint; collaborate; document; document management; content; Microsoft; Kodak Alaris; AIIM; cloud; progress management;

What’s Save Your Photos Day and why is it on September 27?

Photo source: SaveYourPhotos.org

Source: SaveYourPhotos.org

Unfortunately, every year natural disasters and fires cause hardships globally.  Irreplaceable family photos are among the many treasures that are unexpectedly lost in these events.  But, how can people safeguard their valuable memories?

To raise awareness about photograph and document preservation and accident preparedness, Save Your Photos Day was established by the Save Your Photos Alliance.  You can use www.SaveYourPhotos.org as a resource to learn about preservation, recovery, restoration, reunifications, and more.  If you would like to attend one of the scheduled events on September 27, click here to see if you are near one of this year’s locations.

For some communities, Save Your Photos Day takes place all year.  The National Disaster Photo Rescue – a member of the Save Your Photos Alliance – was born from the aftermath of a tornado that devastated Joplin, MO in May 2011.  The organization has an ongoing project that rescues and returns photos, documents, and other personal memorabilia to their owners.  Already they have indexed and stored more than 35,000 photographs and other documents – successfully returning about half of the items.

To help support the effort in Joplin, Kodak Alaris and E-Z Photo Scan donated a KODAK Picture Saver Scanning System PS50 with the associated software, accessories, and a PC as well as a Kodak legal-size flatbed scanner.  This video is from a news conference that helped bring attention to National Disaster Photo Rescue’s mission and Save Your Photos Day.

Kodak Alaris is committed to providing the market’s leading capture and information management solutions.  Click here to purchase or rent a KODAK Picture Saver Scanning System.

In case you are wondering why Save Your Photos Day is held in September, it’s because that is National Photo Rescue month in the U.S.  So…how will you participate this year?  Feel free to share by commenting on our blog whether or not you are in the U.S.

-Brennan

Photo source: SaveYourPhotosDay.org

Highlights from AIIM’s survey on SharePoint and Market Intelligence—“Clouding the Issues”

"Clouding the issues..."

“Clouding the Issues…”

In a joint study with AIIM’s Market Intelligence division, underwritten by Kodak Alaris; progress, upgrades, and utilization of SharePoint 2013 is discussed in “Clouding the Issues.”  This blog highlights key findings from that study and provides a free version of the report.

In the last ten years, SharePoint has had four major versions—SharePoint 2013 being the most recent one. While all four versions are utilized by various organizations, the most current version of SharePoint has had a great deal of impact on document management and enterprise content management (ECM).

SharePoint expands its market with greater opportunities for adoption across the enterprise, leading to greater usage than other systems. SharePoint 2013 offers features that speak to the content management debate and allow users to fulfill needs in areas such as customization and third-party, add-on products.

SharePoint 2013 offers alignment of the “365” family of cloud contributions from Microsoft, integration with other enterprise systems and third-party add-ons with the cloud feature.

The study available looks at adoption rates and roll-out status for SharePoint as an enterprise content management system, issues of user adoption, and the overall success of the product. Adoption and difficulties are measured, along with examination of the new 2013 features and third-party add-on products. Also mentioned is spending plans for licenses, services, and add-on products.

Key findings support that:

  • 57% of survey responding organizations use SharePoint for enterprise content management and 31% consider it to be their main or only ECM system. 28% only use SharePoint for collaboration sites/intranet
  • 22% sought no external advice or training, and only 28% took external training—only 17% used specialist ECM solutions (most relied on general IT consultants or channel resellers)
  • Biggest on-going issues are adoption, extending the business scope, and governance. Achieving uniformity of classification and metadata is also a big issue
  • 38% are supporting two or more live versions. 21% of large organizations are supporting three or more. Most respondents considered the upgrade progress more of a migration than an upgrade
  • 45% plan to be on SharePoint 2013 by mid 2014; improved search and navigation is deemed the most useful new feature. Close integration with Outlook, Exchange, and Lync are also welcomed, along with better mobile device support, and improved retention management.
  • 33% are struggling with their SharePoint implementation, and 28% say progress has stalled. However, 40% are moving forward
  • 18 % use the standard product, while 30% are using somewhat of a customized version
  • In 49% of organizations, the current driving force is the IT Department, 14% have a multi-departmental steering committee
  • 67% still see third-party products as important; like system monitoring, BPM, storage, management, metadata management, and records management
  • The most popular auxiliary products are: migration tools, unified data interfaces, and scanning and capture

Click here for free copy of AIIM’s study!

Hayley

P.S.: Have you seen our videos about KODAK Info Activate Solution yet?  Whether you use Microsoft SharePoint or another collaboration platform, Kodak Alaris can help you activate your information and ignite your workflow.